So many letters at the moment, and some including information on legal remedies.
– of course, as even the purchase of a box of matches is a legal act even if undertaken with the purpose of an illegale action, life is really tricky wherever we go, and the same applies if we stay.And there are also letters, websites, mails … they offer the entire range of contact options: chat, FB-site, helplines, and of course the “community”, so often just a collection of earlier asked questions with easier given answers …, leaving visitors as helpless as they had been on arrival. Now, looking at all the customers’ rights I am missing one:
easy contactable real person who is nice/friendly/understanding AND knows what the problems really are
– beyond the information taken from some database.