input — throughput — output

Being aware of excellent ‘exceptions’ in the are of social work and public services, understanding this in the widest possible way, it is in my experience and view exactly that: exceptions. It is  bit worrying to look at today’s standards of

input — throughput — output

fees/private contributions — internal cost efficiency, which includes the use of any scope that allows externalisation of cost etc. — employability/measurability.
stands too often at the end of the ‘translation’.
I talk about general standards here, reflecting experience of childcare, the health system, education, public transport …
… it reminds me of a EU-project I had been involved in – many years ago. Topic: measurement of success of social services, norms, ISO-standards. A colleague, working with homeless people brought this up: the norms are set, measurable … Success is, of course, that people do not return to a status where they are in need of help, for instance of accommodation in any shelter for melees people. Do I have to tell you about  assessing a case where somebody leaves the shelter and passes away the next night, sleeping rough in the cold? – these days there is – in our regions – fortunately little danger of this kind, while the danger remains that we will not solve any problems by this kind of setting standards.
There is also some specific dimension of individualisation going hand in hand with (or underlying) this thinking: real quality, looking after people’s. not the systems’ needs is left to the individual carer, teacher, child-minder who does good, even excels … being too often her- or himself strangulated like the cared-for, pupil, child … the output pearls – pearls of beauty, the beads hidden by no-complains …,  even by stating that there are no problems … – nessun problema, troveremo una soluzione – anche se il tappeto di pagliacci populisti che li nasconde – we will find a solution – even if it the carpet of populist clowns that hides them – Reden ist Silber, Schweigen ist Gold – it is solver to talk, but gold to be silent – Rien ne va plus, les jeux sont faits – nothing possible anymore, the games are made
But listen
My life experience has taught me nothing happens by chance. Even the idea of the ball in a roulette game: it’s not chance it ends up in a certain place. It’s forces that are at play.
Andrea Bocelli
Annunci

Social management – brief overview and introduction

A brief look at social management is given in a lecture to students at Plekanov university and can be accessed on my YouTube channel.

Preparing the presentation was interesting, as actually on the Internet the search for social management does not show any results anymore …. – only issues around social media are schowing up. So, in this light the reflections may be of some special interest also historically.

Dyl Ulenspegel clould not beat it

You know, I can gain some pleasure from some foolish acts – and I also think that much of what we are teaching, be it on rights, politics and policies etc. can be literally found in any day-to-day situation within institutions like for instance any university. Finally I still think there is some meaning in making such follies of public services public (you think it is a play with words? – Not really!) [well, all this shows there had been something I learned from one of my teachers, Rudolph Bauer – and I am still grateful for his teaching many years back and his ongoing friendship over the years].

So, here another little story.

***********

I sent a mail to “buildings office” – after suffering in a lecture room and after seeing the students suffering even more (at least I could move a bit around while lecturing). So here is the text of the mail sent on the 24th:

Dear …, I had been teaching today from 11 to 1 in the Distillery, room G01. The students complained about the lack of heating – and I only made the session myself as I had been able to stand and move at least a little bit – not keeping warm but at least maintaining a temperature that allowed me teaching. However, students said as well that they had been over long phases not in a position to concentrate.

Be it as matter of citizens rights to education provided by the Irish state or by way of customers of UCC as service provider, this is an unbearable and unacceptable condition. I am writing not least as this is not the first time it happened, though it had been previously in different venue.

I hope that this issue will be investigated in a sincere way and the issue will be corrected.

Thank you very much,

Peter

I then received on the 28th of January an answer by the Buildings Office Helpdesk – yes, I received one.

Just an attachment – a form

WORK REQUEST/ORDER

NO: 62025

Requested by: Herrmann, Peter

Dept.: … Location: ….

Description of work request:            turn on heating in G.01

One page (A4) with different sections:

To be completed by Supervisor

To be completed by Assignee

For Office Use

Mind, especially the stuff noted under Safety Notice:

All works is to be undertaken by suitably qualified and competent persons, and in compliance with the Buildings and Estates Office Safety Statement and College Safety Procedures.

Work should be supervised as appropriate by the relevant foreman.

What is said in respect of qualification and competence may be questioned when it comes to the folks that is engaged with defining the admin side of a simple act: switch the heating on before teaching commences.

**************

May be … – if Kafka would be still around, he surely would write another of his famous stories based on this. And this story could surely be sufficient for Erving Goffman, Norbert Elias and the like to get them an hour and more exploring phenomenology of institutions and the Sociogenetic and Psychogenetic Investigations of the Process of Civilisation … .

One point may be added: Norbert had been strong believer in the process of civilisation – and although he had been (as Jew) forced by fascism to leave Germany, he had been until the end of his life convinced of such civilisational progress, rejecting any proposals to talk about de-civilisation and even remerging barbarism. Later, such discussions emerged by people who based their arguments on his work. Though I assume he would not have agreed. He had been just too gentle to think that we can step back. And with all conviction I still try to maintain such gentleness that I have had the honour to experience during our meetings, not possibly getting seriously damaged by being forced into such an iron cage (as Weber would have had it).

You see? Such a little story, and so much in it … – Occasionally I feel myself being seen as a very abstract thinker – but there is something I learned from somebody else who had been teacher and somewhat mentor: Niklas Luhmann, showing me that these apparently very abstract terms, categories and relationalities are just in front of us in tiny pieces – and it is up to us to leave it there on the ground: scattered and dangerous with the sharp edges of the heap of shards; or if we draw attention: allowing us to detect the essence of what all this is actually about: simplicity of oppressive hegemonic of which we are all part.

There could be an endless chain of examples we may add:

  • Grants for conference participation given to full time staff – maintaining establishment – rather than promoting with the meager means colleagues who may be in precarious situations, just starting careers … – sorry, didn’t older colleagues have enough time to establish themselves to be invited and get the conference fees covered by the organizers?
  • Issues of teaching and learning decided by administrative rules (or administrators as rulers?) rather being assessed in the light of needs of students – and staff that are preparing relevant material, sessions and excursions
  • publications rated on grounds of quantity and of ‘reviewed’ quality instead of quality and quality emerging from collective disputes

Well, we may leave it with the trinity – sure, in this light we come to the conclusion – taken from Marx’ ‘Grundrisse‘ – that

[t]he concrete is concrete because it is the concentration of many determinations, hence unity of the diverse. It appears in the process of thinking, therefore, as a process of concentration, as a result, not as a point of departure, even though it is the point of departure in reality and hence also the point of departure for observation [Anschauung] and conception.

PS: in this context perhaps of interest my publication

More recent and relevant:

And finally:

  • Research on demand. Academics between self-consciousness and self-chastisement; forthcoming in the documentation of the ÖFEB-annual meeting)